Terms & Conditions

Terms and Conditions (“Terms”)

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the HTTPS://WWW.VILACASTANEA.SI AND HTTPS://WWW.VILACASTANEA.COM website (the “Service”) operated by Castanea, d.o.o., B&B Vila Castanea “us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


The company Castanea, d.o.o., B&B Vila Castanea will, by proper web page design, try to ensure that the data on this web page is punctual and up-to-date, but DOES NOT take any responsibility for the punctuality of these data. All users use these data at their own risk. Castanea, d.o.o., B&B Vila Castanea or any other legal person or a private individual, who participated at the developing and designing of this page, are not liable for possible damages, which could stem from using information on this page or any mistakes and defectiveness in its content.

All information and pictures on  the Castanea, d.o.o., B&B Vila Castanea web pages are, according to law, subject to the author’s protection or some other protection of intellectual property. Documents from these web pages may only be reproduced for non-commercial purposes, and must preserve all warnings about the author’s or other rights and cannot be copied, duplicated, or in any way distributed for commercial use.

Brand names and trademarks, used on these pages, are registered trademarks of Castanea, d.o.o., B&B Vila Castanea, or is the company’s right to use them. Castanea, d.o.o., B&B Vila Castanea reserves the right to change the contents of these pages at any time, in any way, without a special reason and without previous notice. It does not take any responsibility for consequences that can come as a result of these changes.


Castanea, d.o.o., B&B Vila Castanea protects all visitors’ data according to the Personal Data Protection Law and other Slovene and European legislation. By sending his/her personal data using the informative or reservation form, the visitor agrees that his/her data will be used by Castanea, d.o.o., B&B Vila Castanea for its internal statistical and data processing use. The company binds itself not to share personal data to other private individuals or legal persons for commercial uses.

Our web pages offer two ways of making a reservation for our capacities.

One option is by e-mail: you send the inquiry and we send you our offer. However, a mere inquiry or an offer does not count as a confirmed reservation – your confirmation of the reservation is essential for the validity of a reservation. If we do not receive your confirmation, we cannot confirm the reservation.

You can also make a reservation and pay directly to our bank account : in this case, the reservation will be confirmed at the moment we get your payment on our bank account. We guarantee the exact accommodation as you ordered it.

If you make reservations and payments online, it is believed that you have read these conditions and you agree with them.


A guest has the right to cancel a reservation. If the guest cancels the arrangement, Castanea, d.o.o., B&B Vila Castanea has the right to refund costs. The total amount of the costs for the cancelled arrangement depends on the time when the guest cancelled the arrangement. Castanea, d.o.o., B&B Vila Castanea has the right to the following % from the arrangement price in cases of cancelling:

Up to 16 days prior to arrival – no cancellation costs;

15 days to the day of arrival – 100% of the arrangement price.

In cases of changing the arrangement on your own wish or for reasons of force majeure, without reasons on the side of Castanea, d.o.o., B&B Vila Castanea, the guest does not have the right to demand any claim or lowering of the price. Cancelling has to be sent as a written document or by e-mail on the address of the B&B which the reservation was made, or a reservation service of Castanea, d.o.o., B&B Vila Castanea, Ulica talcev 9, 8311 Kostanjevica na Krki.


Castanea, d.o.o., B&B Vila Castanea protect all guests’ data according to the Personal Data Protection Law. It counts that the guest, by accepting the offer, agrees with using his/her data for our statistical purposes and informing our clients of our offers. If the guest does not wish to share his/her data for the above stated purposes, he/she can state that when contacting us.


We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.


VAT is included in all prices of the Castanea, d.o.o., B&B Vila Castanea offer. Court of jurisdiction in Brežice is competent for all kinds of disputes between clients.


We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States of America and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States of America and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


In order to optimize the web page in terms of system performance, practicability and provision of useful information about the services, Castanea, d.o.o., B&B Vila Castanea automatically collects and stores information in log files on the user’s computer. These include the user’s Internet Protocol (IP) address, data on the browser type and language settings, the operating system, Internet Service Provider (ISP), and date/time of the visit.

Castanea, d.o.o., B&B Vila Castanea uses these data to effectively manage the web pages in order to find out more about the behaviour of customers across the web pages, to analyse trends, and to collect comprehensive demographic information about the users. The collected data can be used for marketing and advertising purposes, as well as for communication (e.g. the optimization and enhancement of the user experience to guarantee more attractive offers and services).

In the event of the usage of data which are not personal data, together with personal information, such data are treated as personal data as long as they are used collectively.

Also for the information gathered from cookies and other comparable techniques the Declaration on the Protection of Personal data from these Terms and Conditions applies.


Web pages, e-mails, web services, advertising and interactive applications can use the so-called cookies (hereinafter: “cookies”) for the optimization of services.

A cookie is a small file usually containing a sequence of letters and numbers that is loaded into the user’s terminal equipment (computer, mobile device, etc.; in these Terms and Conditions generally referred to as: “computer”) when visiting the Castanea, d.o.o., B&B Vila Castanea website (Castanea, d.o.o., B&B Vila Castanea sends the cookie file to the user’s computer hard drive). For example, the  website can then Castanea, d.o.o., B&B Vila Castanea use them to identify the user’s devices when the connection between the web server and the web browser is established. The main purpose of the cookie is to enable the web server to provide the user with customized web pages allowing for a more personal experience during a visit to the  Castanea, d.o.o., B&B Vila Castanea website and better response capabilities to individual user’s requirements. Cookies allow Castanea, d.o.o., B&B Vila Castanea to obtain more information about how users use their web site, and also as a means of improving the user’s experience during their visit to a certain web page.


Castanea, d.o.o., B&B Vila Castanea can use the following types of cookies on their web pages:

temporary or session cookies (hereinafter: “session cookies”): these are temporary cookies that are stored in the cookie file in the user’s browser for the duration of the user’s session (for the duration of the browsing and are deleted with the expiry of the session). These cookies are required for the proper operation of specific applications or functionalities on the Castanea, d.o.o., B&B Vila Castanea  web pages;

our own cookies (1st party cookies) originate from the Castanea, d.o.o., B&B Vila Castanea web pages the user is visiting and may be permanent or temporary. Web pages use these cookies to store information that will be reused during the user’s next visit to the site.

More information about cookies can be found on the world wide web, for example on the following web page: http://www.allaboutcookies.org.

Where the user’s consent is necessary for the usage or installation of cookies, Castanea, d.o.o., B&B Vila Castanea will obtain the user’s consent before using them or installing them into the user’s device (computer).


For the continuous optimization of their marketing communications, Castanea, d.o.o., B&B Vila Castanea uses the analytical software Google Analytics by Google Inc. on their web pages, which uses cookies for the purpose of analysing traffic (counting visitors, identification of browsers and keywords in search strings, problems with the navigation Panel). The web page or Castanea, d.o.o., B&B Vila Castanea informs the user about the cookies and obtains their consent before using them or downloading them to the user’s device (computer).

This allows for online behaviour tracking; in the collection stage, the cookies store information on how users use the web page, including the number of displayed pages, where the user comes from (geolocation), time of the visit and the number of visits, in order to enhance the web page and ensure a quality user experience. These data are collected through tracking cookies. Data obtained through cookies are anonymous and are not associated with personal information. Castanea, d.o.o., B&B Vila Castanea does not share this information with any third party for their own use. If the user does not accept cookies, no information is stored.




Name of the cookie Purpose Time of the cookie Company
.vilacastanea.com Guarantees proper operation of the web site When closing the browser Castanea d.o.o.
  1. Cookies of third party web sites/services
Name of the cookie Purpose Time of the cookie Company
_ga Statistics of the web page visits 20 months Google Inc
_dc_gtm_UA-5314740-134 Statistics of the web page visits When closing the browser Google Inc


In accordance with the regulations, technical data storage or access to them is exclusively permitted for the transmission of a message through an electronic communications network, or if this is necessary to provide an information society service that the user requests. Castanea, d.o.o., B&B Vila Castanea uses the following cookies for this purpose: their own session cookies and cookies for counting the number of visitors; cookies are only stored for as long as necessary in order to achieve their purpose or for the duration of the browsing session at the longest, and are deleted at the end of the session.


Castanea, d.o.o., B&B Vila Castanea users can accept or reject all cookies on all visited web pages, whereas it shall be taken into consideration that most browsers automatically accept cookies; or block the usage of cookies by changing the settings in their web browser. For example, in Internet Explorer 8.0, the following needs to be carried out: 1. Select “Tools” and then “Internet Options”. 2. Click on the “Privacy” tab. 3. Use the slider to select the desired setting. In other internet browsers, follow the instructions of the browser in question to change the settings of the browser or delete cookies.

If cookies are disabled, some functions and complete functionality of the web page are no longer available or do not operate properly.

Castanea, d.o.o.
Bevkova ul. 4, 8250 Brežice, Slovenija
PE B&B Vila Castanea
Ulica talcev 9, 8311 Kostanjevica na Krki, Slovenija
Tel: +386 69 927 593

Last updated: 10.6.2020


Vila Castanea***

Ulica talcev 9,
8311 Kostanjevica na Krki
Phone: +386 69 927 593

Green Safe Travel Slovenia